What’s So Special About Customer Experience? 1
Talking to ridiculous customer is like drinking melamine to induce stone kidney. Apparently, they are ‘always right’ and it’s their right to be ‘delighted’ by us. A single word from their survey turns bad would cause uproar in the company management. It is as if they cooked up something bad from their cookie recipes.
What’s wrong with this picture?
The boss would turn you upside down just because the customer couldn’t do something with his life decided to vent his anger on us? And we got to take it all with a smiling face?
Why must our performance be judge solely on customer satisfaction? What if customer is having a bad day? What if nothing pleases them even though you’ve done your best and have gone the extra ten miles? Are we going be punished just because they have the power?
Customer satisfactions are just too overrated. Stop judging us by the way customer judge. I checked the data myself and found that 90% of the dissatisfactions are caused primarily of customer’s own attitude.