Talking to ridiculous customer is like drinking melamine to induce stone kidney. Apparently, they are ‘always right’ and it’s their right to be ‘delighted’ by us. A single word from their survey turns bad would cause uproar in the company management. It is as if they cooked up something bad from their cookie recipes.

What’s wrong with this picture?

The boss would turn you upside down just because the customer couldn’t do something with his life decided to vent his anger on us? And we got to take it all with a smiling face?

Why must our performance be judge solely on customer satisfaction? What if customer is having a bad day? What if nothing pleases them even though you’ve done your best and have gone the extra ten miles? Are we going be punished just because they have the power?

Customer satisfactions are just too overrated. Stop judging us by the way customer judge. I checked the data myself and found that 90% of the dissatisfactions are caused primarily of customer’s own attitude.

Today, I finally realized our Customer Service department has to be the most incompetent people that my company ever bred. Here’s a case where customer demanded something that is out of our scope of job. Let me put it in a milder term:

1. Customer brought a Proton Saga.
2. Customer found that the Saga’s engine could die of suddenly.
3. Customer comes to mechanic.
4. Mechanic convinces the customer for a repair.
5. Customer didn’t want a repair but a Proton Perdana replacement.
6. Mechanic went to speak with Customer Service, since replacing a Proton Saga to a Proton Perdana is way out of their hands.
7. Customer Service ask Mechanic to convince customer for a repair.

It’s kind of stupid right? It’s because customer refusing a repair, that the mechanic decided to go to the Customer Service. If customer wants a repair, you’d think that they would waste their time to go to Customer Service?

I would think getting auto insurance would be simpler than dealing with these kind of people.

Anybody heard of audio books before? They’re basically a narration based on the book. For example, you love Michael Crichton’s Next and you’re lazy to read. So what you do? You get the audio book - where they read the whole book’s content for you.

I know it’s kind of funky but I can see only two advantages. You can listen to story books while you’re doing something else (like wanking). Second, you don’t have any hands to pick up the book. Then again if you don’t have the hand, how are you going to activate the computer?

I’ve got Bill Bryson’s A Short History of Nearly Everything and I find listening to it can be pretty tedious. I rather have a book to read when I’m doing my daily business in the toilet.

The last time I was being nice, I was being swamped with work that wasn’t even mine.

You see, I’m trying to be an asshole in the office by not rendering assistance when needed. I tried repeatedly being rude to the people who ask for my assistance. My ultimate goal is to get them to leave me alone.

Now, it seems that they are more and more request coming my way. Like I said, these people expect me to perform miracle. As if I’m offering free wholesale fashion jewelry.

I told these people off, that they are going the wrong channel by talking to me. And yet, upon rejecting, two more requests sprung up asking me over that same issue the last person is handling.

Once in a while, you will arrive at a crossroad which you don’t know where to turn. This happens primarily when something tragic happened to you and you tend get confused.

While I try not to put myself on sale or something but I learned the hard way that doing the right thing sometimes isn’t doing the right thing.

I was involved in a project where I was writing some PHP for the front end compression code my friend was working on. Here’s the theory, what if you can use SQL database to ‘compress’ the data and expand it on client side? I’m not a library file writer nor do I have any idea how this really works but it supposedly to run as one of your Windows service.

It happened when my friend released this as free software in the community. We know that someone would just rip our code and claim it for their own. We’re cool with that because this is the foundation of free software.

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